The Seedling ADU Austin Guarantee
We put the 365-Day Done Right Promise in writing on every ADU, garage conversion, and home addition we build in Austin. Here is what that means for you, no fine print required: if something is not done right, we make it right. That spans the framing, the finishes, the flooring, the doors, the trim, the paint, the tile. We do not hand you a binder and hope you never open it. Ben Ortega, owner of Seedling ADU Austin, signs every scope of work and stands behind it for a full year after the final walkthrough. When we build a new home on your lot, we are saying it should hold up, and if it does not, we come back.
What’s Covered
- Workmanship on every build. If a door binds, a seam opens, a cabinet pulls loose, or any of our work falls short of the standard we set at the final walkthrough, we return and repair it under the 365-Day Done Right Promise.
- Parts and materials handling. When we install something you purchased or a product we sourced together, we install it correctly the first time and stand behind the installation for a full year.
- Clean-up, in writing. Shoe covers go on before our crew steps inside your home, drop cloths protect your floors, and you receive a photo of the clean-up before the crew leaves on every single visit.
- Written price before any work starts. You get a line-item number on paper, and that number does not change once our crew arrives. No surprise change orders, no “we discovered something” price creep.
- Respect for your home and schedule. Background-checked, uniformed technicians show up when they say they will, and they treat your home like the place where you live, not a job site.
- A live person on the phone, 24/7. During an active build, you call and a real human answers. No voicemail trees, no next-business-day callback when you have a question about the work happening in your backyard.
Our Satisfaction Promise
If you are not satisfied with the work Seedling ADU Austin did on your property, here is the process, plain and simple. Call (254) 615-3842. A live person answers, day or night, throughout your entire project. You explain what is bothering you. We schedule a walkthrough with Ben or your project lead, we look at the issue together, and we agree on what “done right” looks like. Then we do it. No arguing about who caused what, no waiting game, no “that is within tolerance” nonsense. The 365-Day Done Right Promise means the job is not finished until you say it is finished, and if something fails inside that year, we are back on site making it right on our dime. That is the whole promise, and it is on paper before the first nail is driven.
Licensed & Insured Backing
A written guarantee only matters if the company backing it is still standing when you need it. Seedling ADU Austin is a licensed and insured contractor in the state of Texas, part of the Cedarwell family of companies. That means your project is protected by real liability coverage and real workers’ compensation coverage, not just a handshake. If our crew damages property or someone gets hurt on your lot, you are not the one holding the bag. Insurance is the unglamorous part of a guarantee, but it is the part that actually pays out when something goes sideways. We carry it, we keep it current, and we will show you proof before we ever set foot on your property.
The Cedarwell Care Promise
Every Seedling ADU Austin project is delivered under the Cedarwell Care Promise, which is the standard of behavior our crews follow on your property from day one. Shoe covers go on before anyone walks through your front door. Drop cloths protect your floors along the path of travel and under every work area. Pet-safe products are used wherever there is a choice, because we know your dog is going to investigate whatever happens in the backyard and your cat is going to walk across the drop cloth. You get a photo of the clean-up before the crew leaves each day, so you see the state we left your home in even if you were at work while we were there. And a live person answers our phone 24/7 throughout the build. These are not optional extras. They are the baseline for every project we take on.
What This Means When You Are Pricing an ADU in Austin
You are going to talk to several builders before you choose one. Here is the practical difference our guarantee makes to your budget. First, our written price includes the full scope of work we agreed on. That means the number you use to plan your financing does not drift upward because someone forgot to include the electrical panel upgrade or the drywall. Second, our one-year promise covers the real world of an ADU in Austin: doors that swell in our humid summers, caulk that pulls away during a dry winter, a settling step on the path to the unit. Texas clay soil shifts, and a builder who guarantees workmanship is a builder who expects the soil to move and still stands behind the slab work, the framing, and the finishes. Third, when you call with a question during construction, you get a person, not a portal. That matters at 7 a.m. on a Tuesday when the crew is about to pour and you want to confirm where the bathroom rough-in lands.
Common Questions About Our Guarantee
Does the guarantee cost extra?
No. The 365-Day Done Right Promise and the Cedarwell Care Promise are included on every project. There is no line item for “warranty package” and no upsell. If we build it, it is covered.
What is NOT covered by the one-year promise?
Normal wear and tear, damage caused by weather events, and products that carry their own manufacturer warranty. For example, if you buy a mini-split system from a supplier, that unit has its own manufacturer coverage. Our installation of it is on us for a year. We walk you through which parts of your project fall under which warranty at the final walkthrough, in writing, so there is no guessing later. Call (254) 615-3842 if you want to talk through a specific product.
How fast do you respond to warranty claims?
You call (254) 615-3842, a live person answers, and we schedule a site visit. We do not route warranty requests through a website form or an email queue. Ben knows that a sticking door in your new ADU is not an emergency, but it is also not something you should live with for three weeks. We aim to be out within days, not weeks, for anything that affects how you use the space.
What happens if something fails right before the one-year mark?
Call us. If the issue began inside the coverage year, we honor it. We are not looking for a technicality to avoid fixing something. The promise exists so you recommend Seedling ADU Austin to your neighbor who is thinking about a garage conversion, not so we can argue about a calendar date.
Will the price change once construction starts?
No. You receive a written price before any work begins, and that is the number. The only way the price changes is if you ask us to change the scope, and in that case we give you a written addendum with a new number before anything additional is approved. No surprise line items appear after the crew arrives. That is the entire point of putting the price in writing up front.
Do you work with the prefab brands I’ve been researching?
Yes. Seedling ADU Austin builds with Abodu, Cover, Dvele, Mighty Buildings, Boxabl, Plant Prefab, Tuff Shed, and James Hardie materials. We do not push you toward the brand we happen to have in the warehouse. We help you choose the product that fits your Austin lot, your budget, and your timeline, and then we stand behind the installation for a full year.
Why Care and Accuracy Matter More Than “Fast”
You have probably seen builders advertising how quickly they can put up an ADU in Austin. We are not that company, and we are comfortable saying so. A garage conversion on a 1970s slab with unknown plumbing is not a job that rewards rushing. A two-bedroom backyard unit where a family is going to live deserves a contractor who checks the reveal on every cabinet door, makes sure the baseboards meet the door casing properly, and takes the time to set the tile so you are not staring at a crooked grout line from across the room for the next twenty years. Our promise is care and accuracy. The 365-Day Done Right Promise is the result. We would rather take a few extra days and leave your lot with something that holds up than rush a build and spend the next year apologizing for it.
Ready to Talk Numbers?
If you are thinking about an ADU, garage conversion, or home addition in Austin, the next step is a free estimate from Ben and the team at Seedling ADU Austin. You will get a written price, a clear scope, and a contractor who stands behind the work for a full year. Call (254) 615-3842 and a live person will answer.
Written by Ben Ortega, Owner at Seedling ADU Austin, serving Austin, TX and surrounding communities.
